An Invite-Only Event Reserved for 50 Pre-Qualified Executive Level Customer Care Practitioners
NOW MORE THAN EVER, IT IS UP TO THE CONTACT CENTER TO DELIVER THE GREATEST IMPACT ON OVERALL CUSTOMER EXPERIENCE
Businesses struggle to keep up with escalating customer expectations, the impact of cost pressures and the explosion of interaction channels on existing service delivery models. Beyond delivering a "wow" experience, customer service must be predictive, frictionless, effortless and provide the opportunity for t he customer to "own" their own experience. This is what customer care: the new agenda looks like.
Our speakers will share real stories, leading practices and tools and templates you can implement immediately as you look to elevate customer care in a new age of engagement and at the speed of business.
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