An Invite-Only Event Reserved for 50 Pre-Qualified Executive Level Customer Care Practitioners

NOW MORE THAN EVER, IT IS UP TO THE CONTACT CENTER TO DELIVER THE GREATEST IMPACT ON OVERALL CUSTOMER EXPERIENCE 

Businesses struggle to keep up with escalating customer expectations, the impact of cost pressures and the explosion of interaction channels on existing service delivery models. Beyond delivering a "wow" experience, customer service must be predictive, frictionless, effortless and provide the opportunity for t he customer to "own" their own experience. This is what customer care: the new agenda looks like. 

Our speakers will share real stories, leading practices and tools and templates you can implement immediately as you look to elevate customer care in a new age of engagement and at the speed of business. 

 

Design, Deploy, Manage & Track The New Digital Customer Journey: Cross-Channel, Mobile, Social, Self-Service & Artificial Intelligence 

 

Improve Agent Engagement and Increase Retention 

 

Optimize the Use of Speech, Text & Predictive Analytics to Capture VOC & Convert Contact Centers into Insight Centers

 

Deliver Rapid ROI Through Improved Workforce Management 

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Featured Speakers

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Why the Exchange is Different

Invitation Only

 

F1000 Executive Attendance only

 

Industry's Leading Solution Providers

 

Inspiring Speakers and Thought Leaders


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Expand your knowledge

 

Select from visionary case studies, facilitated roundtables, in-depth master classes and dialogue-driven Brainweaves

 

Forge new relationships with Contact Center Executives of the highest credentials

 

Meet solution providers with the most cutting edge technologies in the Ignite Challenge Presentations


why attend

Unlike any Tradeshow or Conference

 

Maximize your time out of the office by customizing your own itinerary

 

Breathtaking Resort

 

Dedicated Exchange Operations Manager

 

No exhibition booths – focused collaborative and one-on-one time with top tier executives

 

Network with multiple senior level executives over 2 ½ days


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Topics Included:

Leading in Uncertain Times

Digitally Led Customer Care Experiences

Look Beyond Traditional Boundaries

Tracking the Customer Experience in a Multi-Channel Environment

Upskill Your Frontline into Leadership Positions

Transforming Interactions from Transactional to Meaningful Relationships

Towards Outcome Centric Measurement

Turning Data Into Stories

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Listen to What Our Exchange Delegates Are Saying

Past Attendees Say It Best

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Sponsors & Exhibitors
Sponsor
Performance Technology Partners (PTP)
Media Partners
Media Partners
IQPC Exchange
Call Center IQ
Contact Center Pipeline
CRMXchange